Empathy: The Bedrock of Public Service
October 29th, 2022
A patient in pain already feels better with the gentle touch of a doctor and a few kind and reassuring words. The poor villager feels heard and happy when the agriculture officer spares time during his district tour to listen to the villager’s story of hardship with a genuine intention to help. The young officers feel valued and motivated when the supervisor sincerely invites their views in their very first official meeting without prejudice. If each one of us in the public service can be as empathic as the doctor, agriculture officer, or supervisor mentioned above, the public will have so much to gain from our service.
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