The online coupons services for kerosene and liquefied petroleum gas (LPG) will not be made compulsory until every consumer is aware about the app and how to use it, said regional director of Regional Trade and Industry Office (RTIO).

The online coupons services were to replace the card system while refilling the LPG cylinders. However, with most consumers unaware about the new system, RTIO decided to accept both card and the online coupons for a month of January.

Regional director said that with the introduction of online coupon app, implementing the service was in process. He, however, added that the usage of card and coupon needed to go parallel. “People were unaware of the system and we needed to give them some time. It may take three or four months and we will wait until people are fully aware.”

RTIO with respective fuel depots has been working on advocating about the new online system.

Regional director said that inspectors were placed at the Lungtenzampa, Motithang, and Changzamtok fuel depots to help and provide awareness on the new system. “The inspectors were at the fuel depots for about two weeks.”

Manager Bimal Bishwa at Damchen Petroleum Distributor said that consumers using coupons are increasing.

Using the online coupons system requires users to download the POL mCoupon app, which provides three different services – coupon for refilling LPG, kerosene coupon, and applying for new LPG cylinders.

Regional director said that instead of waiting for hours at RTIO for kerosene and LPG coupons, online system saves time and is convenient for the people.

He added that RTIO has received complaints regarding consumer’s validity in the app. “This could mean that either the CID or the contact registered at RTIO of the consumer is mistaken.”

To rectify the mistakes, a consumer can visit RTIO office or fill the online coupon form with correct information.

Phurpa Lhamo